Kim a. walker

Swansea, IL, USA

Mobile: (618) 741-1784 | Email: kw28@email.com

LinkedIn: https://www.linkedin.com/pub/kim-a-walker-csm/6/876/915

 

IT Project and Program Management

Senior Project Management Professional
An experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects.

Professional Profile

·      A highly motivated, tenacious and customer-focused, project management professional with extensive IT experience including; 15+ years in enterprise and web content management, 5.5+ years in project management, 5 years in network administration, 3 years in business analysis and 2 years in quality assurance to maximize the delivery of custom application development projects, including business/finance, web and mobile content and document (management) solutions for global enterprise applications.

·      Directed program portfolios with high risk/ high visibility for global client stakeholders. Proven ability to manage multiple projects concurrently including scope/SOW management, resource management, client relationship management (CRM), budget management, risk management, communication management and executive status reporting; with a strong working knowledge of project management office (PMO), PMBOK, Agile/Scrum, business process improvement, business analysis and Q/A test management strategies to deliver cost effective, high performance software application solutions on time and under budget.

·      Successfully led and executed multiple application development projects from inception to delivery with cross-functional, virtual and onsite teams, geographically dispersed in US, India, and China. Excellent problem solver, and relationship builder; executing strategies that generate quantifiable results to achieve or exceed costs, quality, and business objectives.

Core Competencies
Content Management Systems (CMS), Digital Asset Management (DAM), Document Management Systems (DMS)	Adobe AEM/CQ5, HP Autonomy/Interwoven: Teamsite, Open Deploy, Data Deploy, Media Bin and iManage Worksite/ MP (Web and Mobile Implementations)
Business Analysis	Business Process Redesign, Requirements Gathering, Business Use Cases, Wireframes, Sitemaps
Databases	SQL Server
Design/Modeling	MS Visio
Financial Systems	Budget, Payment/Tokenization, General Ledger, Accounts Payables, Accounts Receivables, Cost Centers, Financial and Payroll Systems.
Internet Technologies	SEO, TCP/IP, HTML, Web 2.0, FTP, Mozilla Firefox, Netscape, Internet Explorer, WebEx, Vignette, HTTP/HTTPS, Java/Java Script, HTML 5, DropBox
Methodologies	Agile/Scrum, Waterfall, Iterative, Systems Development Life Cycle (SDLC)
Operating Systems	Microsoft Windows (9x/NT/2000/XP), HP-UX,UNIX, Solaris
Project and Program Management	Agile/Scrum, Jira, Timelines, Budget/Financial Reporting, WBS, Resource Allocation, Scheduling, Risk Logs, Project Charter, Project Initiation/Planning/Execution/Monitoring/Closing, MS Project, MS Visio, PMI/PMBOK, Clarity, Primavera PPM, Mingle, Executive Summary Status Reporting, Drop Box, SharePoint, Clarity PPM, Ariba Spend Management
Q/A Management	HP Quality Center & Quick Test Pro, Jira, QA Test (Master) Strategy Plans, Team Planning

 

 

Professional Experience

 

AIMS (Ascendum Infrastructure Management Solutions)

SR. PROJECT MANAGER/Consultant                          01/14 – 09/14

Client: Caesars’ Entertainment Corporate HQL                        Las Vegas, NV

Senior Project Manager/Adobe CQ5 projects in the PMO at the headquarters of the world’s largest gaming, hospitality and resort corporation.

·   Senior Project Manager, PMO         07/14 – 09/14

o      Managed projects within the Microsoft Integration Program; to include CIC 4.0 upgrade, Test Bed Implementation, and Clarity Development projects simultaneously.

o      Prepared standard operating procedure(s) documentation (SOP) to Project Management Office specification.

o      Collaborated to define, write and implement a new PMO strategy and facilitate continuous improvement of SOP's under the direction of the PMO Director to restructure the PMO as a service.

o      Managed project financials utilizing Ariba Spend Management and Clarity PPM.
 

·   Senior Project Manager, Adobe CQ5                        01/14 – 07/14

o      Collaborated with cross-functional teams; to include SEO/SEM, Web and Mobile Content Management teams, and third party firms to manage multiple Digital Marketing initiatives, simultaneously and succinctly, in the Galaxy Program within the Project Management Office (PMO).

o      Defined project scope, goals, and deliverables to support business objectives; including Digital, SEO and Web Content Management development and process projects.

o      Executive Summary reporting to business stakeholders; i.e., corporate executives, marketing directors, program management.

o      Monitored and resolved issues and created reports to communicate project status efficiently

o      Identified and managed project dependencies, critical path and risk mitigation. 

o      Led project teams to provide the organization with innovative Web Content Management solutions using Adobe AEM/CQ5 enterprise solution, including TeamSite to CQ5 Migration, CQ5 Health Check Remediation, SEO Components, Digital Content Custom Components and CQ5 Workflow for properties.

o      Planned and scheduled project timelines and milestones using MS Project to deliver multiple projects on schedule and under budget using best practices.

Technologies/Platform: Adobe CQ5/AEM, DropBox, MS SharePoint, MS Project, MS Windows, Clarity PPM, Ariba Spend Management, SEO, Agile and Waterfall Methodologies.
Accomplishments: Strategized, delivered requirements to implement an Approval Workflow solution to facilitate website modifications at the property level; managed CQ5 Health Check project to stabilize the enterprise-wide Adobe AEM implementation to a steady state, managed and delivered the SEO custom components project within budget and scope; participated in the defining and documenting a new PMO strategy and SOP’s.

Systems in Motion

SR. MANAGER/Consultant                          05/13 – 10/13

Client: Monsanto                                                                                                                                                     St. Louis, MO

·   Sr. Business Analyst/Scrum Master responsible for working with the Product Owner and business stakeholders to define process maps, understand and translate requirements into user stories, workflows and project documentation.

o     Facilitated team with sprint planning and backlog grooming activities.

o     Conducted team Scrum meetings to include sprint planning, review, stand-up, spike meetings, pre-view and retrospective.

Technologies/Platform: Scrum/Agile Methodologies, Jira, Windows XP/2000 server, Windows 7, MS SharePoint, Java

Accomplishments: Managed bi-weekly Sprint activities, documented business requirements for development efforts.

Virtusa

ECM PROJECT/PROGRAM MANAGER Consultant                       04/12 – 9/12

Client: J.P. Morgan Chase          Wilmington, DE Consultant for a global Enterprise Content Management (ECM) practice of a global information technology (IT) services company.

·   As Program Manager; directed the delivery of technical content management solutions, engagement relationship management, global team mobilization and resource management.

oCoached, mentored and developed team project governance for implementation projects within established project methodology to provide an increased awareness of effort/scope of work, budget, schedule and quality goals.

oLed the globally disbursed program team(s) (offshore and onsite) in the delivery of overall conceptual, functional and technical design with related physical business models on-time and within budget to achieve business objectives and implement targeted enterprise content management system solutions.

oMaintained project road maps to align product development with the stakeholders.

oCoordinated key program tracks including requirements, business process design, grid planning and analysis.

·   As Project Manager; responsible for the initiation, planning, execution, and closing of ECMS projects; strong business use cases, responsible for leading project teams and managing all activities in the project life-cycle, and stakeholder management.

oDomain product management to facilitate the implementation of Adobe CQ5 (WCM) for international website redesigns project(s).

oParticipated in daily Scrum meetings to review the status of the product backlog with the Scrum Master, Product Owner and team to facilitate sprint planning to create/update the backlog.

oMaintained communications plans, financial reporting, coordinated requirements, business process design, application workflow analysis, and offshore development and architecture teams.

oResponsible for project plans, budget, and executive status reports to business stakeholders in keeping with Agile methodology, working in conjunction with the offsite Scrum Master.

Technologies/Platform: Adobe CQ 5.4, Scrum/Agile Methodologies, Windows XP/2000 server, MS Outlook, MS SharePoint, MS Project, HTML 5, Mingle, Jira
Accomplishments:  Consistently met documented deadlines and objectives, managed cross-functional teams and business process improvement efforts to deliver WCM projects.
 

Perficient, Inc.

PROJECT MANAGER/Consultant                    01/11 – 01/12

Client: Franklin Templeton Investments                      San Mateo, CA
Strategic Business Consultant for the Enterprise Content Management (ECM) practice to include project management, content management implementation, business analysis, and QA testing strategies.

·   As Project Manager for the CQBokz Gift Card Portal – utilized Adobe ADEP/CQ5 (WCMS) with Java and HTML 5.

o Successfully managed the development and implementation of the Gift Card Portal to include both web and mobile based application development, using Adobe CQ5.

o              Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines and milestones.

o              Maintained compliance of methodology and managed resolutions to ensure stakeholder objectives.

o              Provided timely and accurate communication including status reports with project staff and stakeholders throughout the life cycle (SDLC) of the project.

o              Managed the roles and activities of cross-functional globally distributed resources to effectively lead enterprise-wide Web Content Management implementation projects.

o              Participated in daily stand-up meetings to review the status of specific project deliverables, identify and monitor project risks to align with the business objectives, project schedule, and project budget.

·   As Q/A Manager; responsible for managing the entire SQA Testing strategy and writing Master Test plans; to include Integration Testing for an Autonomy (Interwoven) Teamsite ECMS implementation.

oAs product SME; supported developers’ UNIT testing, stakeholder’s System Integration Testing (SIT) and User Acceptance (UAT) testing efforts.

oCreated Requirements Traceability Matrix (RTM), managing test scripts/case development, determining staffing requirements, interviewing and assigning test engineers; participating in QA meetings, and gaining stakeholder approval.

oManaged globally distributed teams (US, China) and all impacted areas of the project.

oParticipated in defect review/management meetings with business stakeholders utilizing HP Quality Center (HPQC).

oLed test strategy review and sign-off meetings with the business.

·   As Sr. Analyst: translated business and technical requirements into functional specification documents.

oReviewed technical specification design document and service specification documents to provide feedback based on requirements to meet stakeholder expectation.

oWorked with developers, project managers and stakeholders to close business and technical requirements and create use cases, wireframes, and maintain requirements in SharePoint.

oWorked with cross-functional teams to implement Teamsite content management system.

oFacilitated new business stakeholders on ECMS, WCM, DMS, DAM, solutions and best practices.

Technologies/Platform: Adobe CQ 5.4, (Interwoven) Teamsite, Quality Center,  Windows XP/2000, MS Outlook, MS SharePoint, MS Project, Java/Java Script, HTML 5, Primavera, DropBox.

Accomplishments: Strategize, negotiated, and successfully expanded a 20% role into a 100% role for implementation project, delivered Gift Portal 2 weeks ahead of schedule.
 

Kforce                                                                                                                                                           

BUSINESS ANALYST/Consultant                                                                                   07/08 - 07/09
Client: MasterCard Worldwide                                                  O’Fallon, MO

·   Business Analyst responsible for analyzing global web site UI and advertising co-branding products to facilitate and develop brand strategy and increased revenues for Global Marketing and Branding (GBO).

o      Instrumental in strategic planning, modeling and the delivery of projects such as MasterCard Advisors, Priceless.com, MasterCard.com portals.

o      Implemented the delivery of a web-based approval system of creative agency digital collateral for world-wide interactive marketing promotions, well within timelines and under budget utilizing (Interwoven Teamsite CMS) enterprise solution.

o      Analyzed wireframes and conversion documents; and developed business use cases, workflows, screen mock-ups.

o      Prepared business process models to identify alternatives for implementing Teamsite (CMS) custom Workflows to approve marketing promotions for creative agencies.

o      As SEO analyst; updated international websites to increase web site traffic and global brand awareness.

Technologies/Platform: Autonomy (Interwoven) Teamsite (6.7), Windows XP Server, HP Quality Center 9.0, Clarity

Accomplishments: Multitasked and supported the delivery of business requirements for 3 projects, re-engineered and implemented web-based approval workflow; while maintaining exceptional client-service levels and timelines.

 

AdminiStaff                                       

CONSULTANT:                                                                                                (01/04 - 07/08)

Q/A Test Analyst                                                                              08/07 - 07/08

Client: Heidelberg USA                                                                                                         Kennesaw, GA

•                                                                                                                                                                                                                                                                                       Software Q/A tester for an international commercial printing manufacturer at US regional office.

o                                                                                                                                                                                                                                                                            Created test plans and project schedules for (Autonomy/Interwoven) Teamsite, Interwoven Media Bin, Interwoven iManage WorkSite MP) and MS SharePoint/2007.

o                                                                                                                                                                                                                                                                            Reviewed functional business requirements, user interface specifications and design requirements to develop and execute test cases.

o                                                                                                                                                                                                                                                                            Participated in Regression and Iterative testing and defect management strategy sessions.

o                                                                                                                                                                                                                                                                            Maintained Web 2.0 media (such as Wikis, Blogs, Portals, and Knowledge Management systems) via corporate Internet/Intranet; to include international job search portal, corporate newsletter, content management and internal team wiki(s) utilizing Interwoven Content Management solutions.

Technologies/Platform: Teamsite, WorkSite/MP, Windows Server, Quality Center, Quick Test Pro, MS SharePoint (MOSS)

Accomplishments Leveraged excellent analysis and customer relationship management skills while identifying and resolving on-site production failure rate.

 

Associate Project Manager/Interwoven SME                                                  01/04 - 08/07

Clients: WellPoint Inc., DuPont Corporation, HP (Mercury)                                  (Remote) Alpharetta, GA

•                                                                                                                                                                                                                                                                                       APM responsible for managing multiple client engagements to include cross-functional teams; to provide implementation, administration and support of Interwoven Teamsite, Worksite MP and Media Bin for international and domestic clients.

o      Effectively led the project team in parallel with clients’ business objectives, the project schedule, and budget.

o                                                                                                                                                                                                                                                                            Projects included administration of Interwoven application servers; to include installation and configuration of Teamsite (CMS), Open Deploy, Data Deploy, WorkSite MP (DMS) and Media Bin servers.

o                                                                                                                                                                                                                                                                            Conducted weekly training to end user community regarding best practices and functionality of enterprise content management tools.

o                                                                                                                                                                                                                                                                            Utilized MS Project to track timelines, milestones, deliverables, and managed all aspects of projects from scope through implementation to include communication with stakeholders.

o                                                                                                                                                                                                                                                                            Responsible for financial management, resource planning, budgets, and project communications.

Technologies/Platform: Teamsite, WorkSite/MP, Media Bin, Windows NT Server, Windows XP and Apple Client (desktop).

Accomplishments:  Multitasked and managed 3 projects to implement Interwoven web-based collaboration application solutions while maintaining exceptional client-service levels and timelines.

 

Automated Data Processing (ADP)     01/03 - 07/03

MBA Support III

•          Provided technical support problem solving of customer escalations and client base as it relates to desktop Payroll application products. 

A. G. Edwards & Sons                                                                           St. Louis, MO
INTERNET SYSTEMS ANALYST                                08/99 - 10/01

•                                                                                                                                                                                                                                                                                    Interwoven Teamsite (ECMS) Administrator for global investment brokerage firm. Managed enterprise-wide implementation to include Open Deploy and Data Deploy.

o      Facilitated daily publishing of AGe-Net content for live news feeds into production, for document retention and compliance within a global enterprise.

o      Administration of Teamsite servers; to include installation, configuration, root cause analysis, fault tolerance/resolution and configuration management of 50 client/server instances.

o      Responsible for maintaining enterprise search engine and web application servers to facilitate the AGe-Net proprietary application development and global content updates.

o      Served as liaison between cross-functional teams that included developers, project managers, and stakeholders to deliver content management solutions.

o      Performed Teamsite upgrades from version 5.0 to 5.5 to 6.0; and maintained stable environment to include branches, file structure and user rights.

o      Trained content producers/authors and editors on Teamsite content delivery strategies.

o      Articulated the benefits of the “Interwoven Product Suite” with respect to usability function keywords, metadata, and best practices; and showcased how these would aid in business solutions.

Technologies/Platform: Interwoven Teamsite, Open/ Data Deploy, Workflows, XML/HTML, Unix. iPlanet, HP-Unix Servers
Accomplishments Conceived, created, and published a highly effective ECMS user guide, outlining the functionality, benefits, and capability of the Age-Net solution implementation to achieve buy-in and fulfill stakeholder objectives.

 

Surface Systems, Inc.                                                                                                                            St. Louis, MO
NETWORK ANALYST                                                                                                                                    02/98 - 08/99

·   Network Administrator of NT and MS SQL servers for an international weather-services provider.

o      Supported web-based proprietary applications via HTML, SQL server and MS IIS (Internet Information Services).

o        Provided Tier 2 support for Windows NT/SQL Servers; to include end-user escalations and problem solving, server, domain and configuration management, system upgrades, preventative maintenance, fault tolerance and disaster recovery.

o        Utilized HTML for website editorial. 

Technologies/Platform: SQL Server 6.0/6.5, NT Client/Server, MS Internet Information Server, MS Office Suite

Accomplishments Played a major role improving consistency of configuration management of SQL Server based LAN/WAN eliminating errors, enhancing productivity and organizational efficiency.

 

Zeigler Coal Holding Company                                                                   Fairview Heights, IL
CLIENT NETWORKING PROJECT MANAGER                                                                     02/96 - 02/98

·   Technical Project Manager and LAN/WAN administrator for an international coal mining/energy firm.

o      Provided leadership and oversight on Client/Server networking implementation and migration projects.

o      Resource and financial planning, developing, and executing schedules to ensure timely completion of project deadlines and deliverables utilizing MS Project.

o      Supervised configuration management team for client workstations and peripherals, desktop and proprietary applications, deployment of client/server upgrades, backup, system integration, migrations and production rollouts.

o      Managed SLA's negotiations, fixed asset management, configuration management, testing and implementation of future hardware and software technologies.

Technologies/Platform: NT Client/Server, Exchange Server, SQL Server, MS Internet Information Services, MS Project

Accomplishments Strategized implemented and managed the technical support team to include on/off site field support and corporate help desk resources to support and manage client server infrastructure upgrade and migration projects nationwide.

 

Cutler-Williams/COMYSYS                                                                                09/94 -02/96
Client: USDA   
Network Administrator  St. Louis, MO                                                    

·   LAN/WAN administrator for US governmental agency.

o      Acted as onsite Quality Supervisor; providing leadership and oversight of daily client/server networking administration.

o      Responsible for the daily support of enterprise wide network to include gateway, routers, servers, desktop PC installations, backups, migrations, hardware & software upgrades.

Technologies/Platform: Windows NT Client/Server, Exchange Server, HP UX/Unix Servers, I. E., SQL Servers

 

 

Education/Training

Boston University (BUCEC)                                                                                       On-going

Project Management Professional (PMP) Certification Prep Program

 

University of Maryland, University College (UMUC), Adelphi, MD                 Estimated 12/2015

Undergraduate Program - Computer Studies                                                   (12 semester hrs. remaining)

 

Scrum Alliance              10/2012 – 10/2016             

Certified Scrum Master (CSM)       

 

International Webmasters Association (IWA)          02/2009

Search Engine Optimization (SEO)